Privacy Policy

1. Information We Collect

We may collect personal and business information provided directly by you when filling out forms, requesting quotes, booking services, or contacting us for emergency restoration response. Information collected may include:

• Contact Information: Name, business name, phone number, email address, physical address, and site location details.
• Service & Property Details: Facility specifications, scope of cleaning or restoration requirements, emergency response notes, and insurance policy/claim details (when authorized for restoration work).
• Financial & Billing Information: Payment details, invoicing history, and account information for service billing.
• Technical & Usage Data: IP address, browser type, operating system, referring URL, pages visited, and interaction data collected automatically when navigating our website.

2. How We Use Your Information

We utilize the collected information to deliver reliable, high-quality services and maintain client relationships, including to:

• Evaluate, schedule, and execute commercial janitorial services, facility maintenance, and 24/7 disaster restoration solutions.
• Respond to inquiries, dispatch emergency restoration crews, and provide customer support.
• Process payments, issue invoices, and manage client accounts.
• Coordinate directly with insurance carriers or adjusters when authorized by you during property restoration claims.
• Improve website performance, service quality, and user experience.
• Send service updates, booking confirmations, and relevant communications in compliance with Canada's Anti-Spam Legislation (CASL).

3. Cookies & Tracking Technologies

Our website utilizes standard "cookie" technology and web analytics tools to measure site traffic, analyze usage patterns, and enhance your browsing experience. Cookies are small text files stored on your browser or device. You can choose to disable or modify cookie settings through your browser options; however, doing so may affect certain website functionalities.

4. Disclosure & Sharing of Information

Mops Group Inc. does not sell, trade, or rent personal information to third parties. We may share information strictly as necessary under the following circumstances:

• Service Providers & Contractors: Trusted third-party vendors, IT providers, and payment processors bound by strict confidentiality standards.
• Insurance Claims & Adjusters: With your authorization, we share property damage estimates and technical restoration logs with insurance adjusters to facilitate claims.
• Legal Requirements: When required by law, subpoena, or government authority, or to protect the safety, rights, and property of Mops Group Inc., our staff, or the public.

5. Data Protection & Safeguards

We implement physical, electronic, and procedural safeguards designed to protect personal information against unauthorized access, loss, alteration, or disclosure. Access to personal data is restricted strictly to authorized staff, technicians, and contractors who require access to perform their duties.

6. Your Privacy Rights

Under Canadian privacy laws (including PIPEDA), you have the right to request access to the personal information we hold about you and to request corrections if any information is inaccurate. You may also opt out of receiving promotional communications at any time using the unsubscribe instructions in our emails or by contacting us directly.

Contact Information

Mops Group Inc.

41 Dussek St

Belleville, ON K8N 5R9

Telephone: 613 614-4463

Email: hello@mopsgroup.ca