Terms of Service

1. Service Agreement & Booking

Mops Group Inc. offers a wide array of specialized services for commercial, industrial, municipal, and residential properties—including commercial janitorial maintenance, post-construction cleanup, compassion cleans, and 24/7 emergency disaster restoration (water damage, fire & smoke repair, mold remediation, and structural rebuilds).

Services may be scheduled on a recurring (daily, weekly, bi-weekly, monthly) or one-time basis. Service quotes and pricing are detailed during initial consultation or emergency dispatch. Payment is due upon completion of services or as agreed upon under commercial billing terms.

2. Client Responsibilities

To ensure efficient, high-quality, and safe service delivery, clients agree to:

• Provide clear, secure access to all requested work areas at the scheduled service time.
• Disclose any known biohazards, structural instability, electrical hazards, or unsafe site conditions prior to service execution.
• Secure pets, delicate equipment, confidential documents, and personal valuables prior to crew arrival.

3. Disaster Restoration & Emergency Services

For emergency restoration projects, Mops Group Inc. provides 24/7 rapid response dispatch. By engaging our emergency restoration services, you authorize Mops Group Inc. to perform necessary mitigation, structural drying, and restoration procedures. Where applicable, we will assist and coordinate directly with your insurance adjusters and carriers upon your authorization.

4. Quality Guarantee & Satisfaction

Mops Group Inc. takes immense pride in our quality of work. If you are not completely satisfied with any aspect of our cleaning service, notify us within 24 hours of service completion and our team will re-service the specified area at no additional charge.

5. Safety & Employee Standards

We prioritize health, safety, and property protection. All Mops Group Inc. technicians and cleaning personnel undergo rigorous background checks, site safety training, and adhere to strict quality assurance protocols. We utilize professional-grade, eco-friendly, and non-toxic cleaning products whenever feasible.

6. Cancellation & Rescheduling Policy

We understand schedules change. Standard recurring or scheduled cleaning services may be cancelled or rescheduled with at least 24 hours advance notice. Cancellations made with less than 24 hours notice may be subject to a standard cancellation fee.

Contact & Inquiries

Mops Group Inc.

41 Dussek St

Belleville, ON K8N 5R9

Telephone: 613 614-4463

Email: hello@mopsgroup.ca